NL Health Services’ Accessibility Plan

Everyone has the right to receive equitable health care services. At Newfoundland and Labrador (NL) Health Services, our goal is to provide quality health care to all residents of the province. To do that, we must understand the barriers to access individuals experiencing inequalities face and work hard to remove or reduce those barriers.

Did you know that 1 in 4 people in Newfoundland and Labrador identify as having a disability? Others also face barriers, including Indigenous communities, 2SLGBTQIA+ people, new Canadians and seniors.

Our Accessibility Plan will improve accessibility to our programs and services for persons with disabilities by identifying, preventing and actively working to address barriers that prevent access. Finalized in 2024, specific actions will be developed and implemented in 2025 and 2026 with consultation from key partners and the public.

NL Health Services wants to ensure you know how important this is to us. Health equity is one of our five strategic priorities for 2024 – 2026. We are focused on improving care experiences for those experiencing inequalities.

How can you participate?

As we implement the plan, we want to listen to and learn from those with lived experiences. Our goal is to ensure diverse perspectives and lived experiences are reflected in the plan. Please engage with us as we implement this important strategy. While we may not be able to address each individual concern raised, we promise to listen and learn from your diverse perspectives and lived experiences and reflect your concerns and hopes in our actions.

Accessibility Plan

Download PDF

For a fully accessible version of the plan, go to: Accessibility Plan - NL Health Services

Participation Opportunities

Recent Updates

Definitions

Accommodation

An accommodation is any technical aid or device, personal support or disability-related support or other accommodation a person may require. This can include (but is not limited to): accessible meeting rooms; accessible formats such as Braille and plain language; mobility supports to attend a meeting; and, sign language interpreters, captioning or ensuring space has sensory sensitive features.  

Barrier

A barrier means anything that prevents a person with a disability from fully participating in society, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, or a barrier established or perpetuated by an Act, regulations, a policy or a practice.  

Disability

The Accessibility Act says: “a disability includes a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation that is permanent, temporary or episodic in nature, that, in interaction with a barrier, prevents a person from fully participating in society.”  

Equity

Equity is a commitment to fairness. Equitable access is different from equal access. Equality means everybody is treated the same; equity means everybody is treated fairly, based on their needs and abilities.  

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